You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Items that are damaged, altered, or missing parts for reasons not due to our error are not eligible for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Upon approval of your return, your refund will be processed within 7-10 business days. The refund will be applied to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). Depending on your financial institution, it may take additional time for the refund to appear in your account.
If you have not received your refund within the specified timeframe, please first check your bank account or credit card statement to confirm the transaction. Some processing times may vary depending on your financial institution. If you still have not received your refund, please contact your bank or credit card company as there may be a delay in processing the transaction.
If after these steps you still have not received your refund, please contact us immediately. We will investigate the issue and work with you to resolve it promptly. Please provide your order number, the date of purchase, and the payment method used when contacting us about missing refunds.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us:
Company Name: Voguery
Address: 1621 Cooks Mine Road, BALTIMORE, Ohio
E-Mail: [email protected]
Phone: +1937-823-7445
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding public holidays.
